Last updated: July 14, 2026
G & F Corporation LLC, doing business as BidBudz · bidbudz.com
BIDBUDZ REFUND & FULFILLMENT POLICY
This Refund & Fulfillment Policy explains how G & F Corporation LLC, doing business as BidBudz (“BidBudz,” “we,” “us,” or “our”), handles BidBuckz purchases, product orders, subscriptions, photo postcards, cancellations, rejected deliveries, billing errors, gifts, and transfers.
This Policy forms part of the BidBudz Terms of Service.
BidBuckz is closed-loop store credit that may be used only through BidBudz for eligible products and services.
BidBuckz:
Purchases of BidBuckz are generally final and non-refundable to cash.
Refunds and order adjustments are normally issued as BidBuckz account credits, except for verified billing errors or where a cash refund is required by applicable law.
When you purchase BidBuckz, your payment is converted into store credit and added to the applicable BidBudz account.
Please review the amount and account information carefully before completing the purchase.
If you believe you were incorrectly charged, charged more than once, or charged without authorization, contact us promptly at [email protected].
We will investigate the transaction. If we confirm a billing error, we will correct it and, where appropriate, refund the affected payment to the original payment method.
Cash refunds for confirmed billing errors are submitted to the original payment method. The time required for the refund to appear depends on Stripe, your card issuer, and your financial institution.
Books and similar products are generally ordered from a retailer or publisher and shipped directly to the correctional facility.
Magazine subscriptions are processed through the applicable publisher or subscription provider. The first issue may take approximately 8 to 12 weeks to arrive.
Later issues are sent according to the publisher’s schedule.
For a photo-postcard order, the customer uploads a photograph and message. BidBudz reviews the submission and, if approved, prints or arranges for the printing and mailing of the postcard.
Photo postcards are not publisher-direct products. They are subject to the mailing rules of the recipient’s facility and may be rejected even after BidBudz approves and mails them.
Each correctional facility has its own rules for books, magazines, postcards, photographs, and other incoming mail. BidBudz cannot guarantee that a particular facility will accept or deliver an item.
You may request cancellation before the order has been processed by the retailer, publisher, printer, or mailing provider.
If cancellation is successful, the BidBuckz used for the order will be returned to your account.
Once processing begins, we cannot guarantee cancellation. We will make a reasonable effort to cancel the order if the applicable provider permits it.
If the provider cancels the order and returns the payment to BidBudz, we will credit the corresponding BidBuckz back to your account.
An order generally cannot be cancelled after it has shipped or been mailed.
Any return, replacement, or credit will depend on the product type, provider’s policy, facility procedure, and whether the product can be recovered.
If an item becomes unavailable before fulfillment, BidBudz may:
We will not make a materially different substitution without your approval.
If BidBudz, the retailer, publisher, printer, or mailing provider cannot fulfill an order, the BidBuckz used for that order will generally be credited back to the applicable account.
If an item was listed with an obvious price, description, or availability error, we may cancel the order and return the BidBuckz used to your account.
If a correctional facility rejects or returns a book or another one-time order, we will review the reason and available tracking or retailer information.
If the rejection was not caused by inaccurate information supplied by the customer, the BidBuckz spent will generally be credited back after the rejection or return is reasonably confirmed.
You are responsible for providing the correct:
If an order is rejected, lost, or delivered incorrectly because the information you provided was inaccurate or incomplete, BidBudz will reasonably attempt to help. However, a credit may not be available if the order has already been processed and the cost cannot be recovered.
Notify us promptly if the recipient is transferred, released, or otherwise becomes unable to receive the order.
We will attempt to cancel or redirect the order where reasonably possible. We cannot guarantee cancellation, redirection, or credit after processing or shipment.
An order will not be treated as lost merely because facility processing takes longer than expected.
If tracking information or the retailer confirms that an order was lost or could not be delivered, we will seek an available replacement or refund. We will then replace the order or return the corresponding BidBuckz, as appropriate.
If a product arrives damaged or materially different from what was ordered, contact us promptly with the order details and any reasonably available supporting information.
We will work with the provider to seek a replacement or another available remedy.
The first issue of a magazine subscription may take approximately 8 to 12 weeks to arrive.
This initial processing period is not considered a failed or undelivered order.
Magazine delivery is controlled by the publisher or subscription provider. Issues may arrive late, be combined, or be affected by changes in the publisher’s schedule.
The rejection, delay, or non-delivery of one magazine issue does not automatically cancel the entire subscription or entitle the customer to a refund of the entire subscription price.
If an individual issue is rejected or missing, BidBudz will reasonably assist in contacting the publisher or subscription provider. Where available, the remedy may include:
Any BidBuckz credit will generally be limited to the amount BidBudz recovers from the publisher or the reasonable value of the affected, undelivered portion.
A subscription-cancellation request must be submitted as soon as possible.
Once the subscription has been processed by the publisher, cancellation and any available refund will depend on the publisher’s terms.
If the publisher gives BidBudz a full or partial refund, we will return the corresponding amount as BidBuckz, except where a cash refund is required by law.
Customers are responsible for promptly notifying BidBudz if a recipient is transferred, released, or becomes unable to receive a subscription.
We will reasonably attempt to update the delivery address or seek another available remedy. We cannot guarantee that the publisher will redirect, cancel, or refund the unused portion.
BidBudz may reject a postcard before printing if the photograph or message:
If BidBudz rejects the postcard before printing, the BidBuckz used for the order will be returned to the account.
Photo postcards are offered only where BidBudz reasonably believes the selected facility permits them.
We may cancel a postcard order if the facility:
If the order is cancelled before printing, the BidBuckz used will be returned to the account.
If a facility rejects or fails to deliver a postcard after it has been printed and mailed, contact us so we can review the circumstances.
Where the rejection resulted from an error by BidBudz, we will provide a replacement or return the BidBuckz used.
Where the rejection resulted from:
we will try to assist, but a replacement or credit is not guaranteed because printing and mailing costs may already have been incurred.
If a postcard must be reprinted because BidBudz made a printing or addressing error, the replacement will be provided without an additional charge.
If reprinting is required because the customer submitted incorrect information or content, a new order or additional BidBuckz payment may be required.
A gift or transfer of BidBuckz to another BidBudz account is generally final once completed and credited to the recipient.
You are responsible for confirming the recipient before submitting a gift or transfer.
If you make a transfer in error, contact [email protected] promptly. We may attempt to assist if the BidBuckz has not been spent or transferred again, but we cannot guarantee reversal.
If you believe a gift or transfer was made without your permission, contact us immediately. We may temporarily restrict the affected account while we investigate.
If we confirm that a transfer was unauthorized and was not caused by your intentional sharing of account access, we will take reasonable steps to correct the account.
Approved order refunds are generally returned to the BidBudz account from which the BidBuckz was spent.
A BidBuckz credit is not a cash refund and cannot be withdrawn or transferred to a bank account or payment card.
We aim to issue an approved BidBuckz credit within 10 business days after receiving enough information to confirm that the credit is due.
Some matters may take longer if we must wait for information from a retailer, publisher, carrier, printer, mailing provider, or correctional facility.
BidBuckz returned to an account under this Policy does not expire and is not subject to dormancy or inactivity fees.
Closing an account does not automatically entitle the account holder to a cash refund of unused BidBuckz.
If an account is closed without fraud, unlawful conduct, or another serious violation, BidBudz will reasonably assist the account holder in using or making a permitted internal transfer of the remaining BidBuckz.
Nothing in this Policy limits any refund or remedy required by applicable law.
Please contact us before filing a chargeback so that we have an opportunity to investigate and correct the issue.
Filing a chargeback does not automatically cancel a product order, subscription, postcard, gift, or transfer.
If a payment is reversed after the related BidBuckz has been spent or transferred, we may temporarily restrict the affected account while the matter is reviewed.
We will not suspend or close an account merely because a customer makes a legitimate billing inquiry or exercises a lawful payment-dispute right.
To request cancellation, credit, billing correction, or other assistance, email:
Please include, where available:
Do not send your PIN or full payment-card number by email.
We aim to acknowledge support requests within three business days. Resolution may take longer when information is required from a retailer, publisher, carrier, printer, correctional facility, or payment processor.
We may update this Policy as our services, provider arrangements, or legal obligations change. The updated Policy will be posted with a revised “Last Updated” date.
A change to this Policy will not remove a refund or credit right that arose before the change took effect.
G & F Corporation LLC Doing Business as BidBudz Email: [email protected] Website: https://bidbudz.com